Profit IdeasCost-to-Serve Math and the New Paradigm
Dr. Kerri Laryea, President
iKlarity
Monday, May 29, 2017
•personnel development •leadership training •business math for distribution •cost-to-serve math •cost-to-serve in distribution
In this video interview, iKlarity president Kerri Laryea sits down with Bruce Merrifield to discuss Bruce's new Cost-to-Serve (CTS) Math Training Course and explain why distributors will find it so useful when switching to a CTS mindset.
CTS can prove challenging for many distribution employees as it represents a major paradigm shift. Learn how the CTS math course addresses these issues. [click for article]
For more information about Dr. Kerri Laryea, visit: www.iklarity.com
Cost-to-Serve Math and the Internal Trainer
Dr. Kerri Laryea, President
iKlarity
Monday, May 15, 2017
•management strategies •distribution industry trends •new opportunities for distribution industry •personnel development •leadership training •Distribution Personnel Training and Development •cost-to-serve math •cost-to-serve in distribution
In this video interview, Randy MacLean sits down with iKlarity president Kerri Laryea to discuss Bruce Merrifield's Cost-to-Serve Math Training Program and the role that an internal trainer plays in the process.
Learn how the internal trainer functions as both a student and teacher – gaining a greater mastery of CTS math as he teaches it – and the benefits of passing the baton rather than always relying on the same employee to teach the material. [click for article]
For more information about Dr. Kerri Laryea, visit: www.iklarity.com
The Critical First Step in Designing a Customer Training Program
Dr. Kerri Laryea, President
iKlarity
Monday, August 31, 2015
•competitive strategy •customer service •2020 Vision •customer training programs •designing customer education •Randy MacLean •wholesale distribution •Dr. Kerri Laryea
In this 8-minute video, Kerri Laryea and Randy MacLean discuss why evaluating the benefit, in dollars gained or saved, is the crucial first step in ensuring the success of the program. [click for article]
For more information about Dr. Kerri Laryea, visit: www.iklarity.com
Customer Training and Program Development
Dr. Kerri Laryea, President
iKlarity
Monday, June 8, 2015
•competitive strategy •marketing practices •expert interview •management strategies •Wholesale Distribution Industry •leadership training •customer training programs •designing customer education
In this video interview, Kerri Laryea discusses the considerations needed to keep a customer training program on track. This includes the importance of setting limits on what you hope to achieve and tricks for narrowing your focus to the goals that will do the most for both your company and your clients.
Before a customer training program can go into action, you first need to have clear objectives. This prevents your company from wasting time and money on a great-looking program that doesn't actually accomplish what you want. [click for article]
For more information about Dr. Kerri Laryea, visit: www.iklarity.com